IT resources and assistance
We offer a range of digital services and resources to make your life as a student easier. You can use your student account to access many of these services.
Forgotten to change your password?
13 December was the last day to change your password. If you forgot or did not change your password in time, you can find instructions here:
Student accounts and access
Your student account gives you access to most key digital services and resources, including your student email.
Your LU access card gives you access to campus buildings. It is also your university ID card and you can use it to borrow books.
Internet connections
Find out how to access the Eduroam wireless network and VPN. If you are a tenant of LU Accommodation or AF Bostäder, you will also find information specific to your accommodation.
Shared printers, copiers and scanners
There are several locations around campus with shared printers, copiers and scanners. Ask your department or faculty where the nearest ones are. Or visit one of the libraries.
Software
Through the University, you have access to licensed software relevant to your studies.
IT support and operational information
Student support via Servicedesk and Zoom will be closed 20 December–2 January.
Please contact LU Servicedesk if you have any IT-related issues. There are three ways to get help:
- send an email to servicedesk [at] lu [dot] se
- get direct support in a digital meeting room, or
- use the LU Servicedesk self-service portal.
About direct support via Zoom or Teams at campusonline.lu.se
LU Servicedesk self-service portal
The self-service portal also provides the latest operational information and user guides for most of Lund University's systems.
There is no physical walk-in desk.
Contact information LU Servicedesk
Student support via Servicedesk and Zoom will be closed 20 December–2 January.
Normally open Monday–Friday, 08:00–16:00
servicedesk [at] lu [dot] se
Direct support via Zoom.
About Zoom support at campusonline.lu.se
User guides and operating information
The LU Servicedesk self-service portal
Studying in a digital world
For more information and tips on common digital tools – including AI and accessibility tools – and study techniques when at home or in the digital classroom, visit the following website: